How do we create a service portal to enhance customer satisfaction?

A brief background on Telin

Telekomunikasi Indonesia International, known as Telin, is a subsidiary of PT Telekomunikasi Indonesia (Telkom), Tbk, Indonesia’s state-owned telecommunication and network service provider. Telin is one of the World’s hub for Telecommunication, Information, Media, and Edutainment and Services.

Developing a customer service portal

Savant Degrees was tasked to help Telin achieve a world-class digital customer support system.

We ran an innovation workshop to help Telin’s management team bring focus and rigor to their decision-making process, as well as clarity to what they want to achieve from their customer service portal. Based on our findings, as well as our years of experience with Telin’s operations, we developed a customer service portal that can be integrated with Telin’s main operation systems- such as services, ticketing, invoice and payment. On top of improving the overall customer experience and efficiency, the customer service portal also provided an additional channel for customers to contact their after sales support team. View the video here.

More Works

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  • Singapore - Jakarta